From your initial contact with Thomas Vaughan, through to your design consultation and on to the completion of your project we aim to deliver the highest quality of customer service excellence.
Contact Us - For A Free Home Measure And Consultation
When you first contact us we will arrange your free design consultation at a time that is convenient for you. During this initial visit we will take the time to understand your vision and collect the necessary information and measurements we need to create your dream room.
When we’ve finished the consultation we will usually arrange a follow up appointment where you can see your new room come to life with our cutting edge 3D design software. A new bathroom, kitchen or bedroom is a significant purchase for all our clients so it is our priority to ensure that when dealing with Thomas Vaughan that you benefit from the highest levels of customer service.
We take pride in our designs but realise that everyone's vision is unique. With this in mind we actively seek feedback from you and will make refinements to the design with you until every aspect is right. Once we’ve found the perfect layout, we will then help you to finalise the product choice. We understand that life is busy and time is precious, we can arrange this at your home at a time that is convenient for you.
Once everything is agreed we will offer a start date for the work and confirm every aspect of your design and installation in writing. We understand that having any work carried out in your home can be stressful and intrusive. Our complete installation service means that you do not need to arrange a tradesmen yourself as we will take care of everything. You will also have a dedicated installations manager who, along with your design consultant, will be your point of contact throughout the whole installation process.